Chauffeured Transportation

for a Connected World

1.877.OLYMPUS (659.6787)

24/7/365 Support

FAQ's

 

1- How can I make, change, or confirm a reservation?

Reservations with Olympus Worldwide can be made in a number of ways, you can book online or you may call our general reservation number at 1.877.OLYMPUS (659.6787). If outside of the United States or Canada call +1-404-524-8000 or for travel agents, you can make a reservation using Genisys or the following Global Distribution Systems: Sabre and Apollo.

 

You can login and click on the upcoming rides tab. Search for your ride by date or confirmation number. Once you find the reservation there will be three (3) buttons to the right of the reservation, a V, E and X. Click on "V" to view the ride and print a confirmation. Click on "E" to edit the reservation and make a change to it. Click on the "X" to cancel the reservation.

 

The second way to look up a ride is if you do not have a profile or if you just want to search for your trip without logging in. On the main login page click on the lookup reservation button. Enter your web confirmation number and your last name. This will bring up your reservation with the three (3) buttons as well.

 

2- How do I make a reservation online?

You can make an online reservation by visitng our reservations page.

 

If you are an existing Olympus Worldwide client and have a valid email address in our database, you can easily gain access by typing your email address as your username and clicking on the 'send password' link. Within seconds, you will receive a randomly generated password.

 

If you are not an Olympus Worldwide client yet, you may click on the “Book Reservation” or “Create Profile” button.

 

3- How far in advance do I need to make a reservation?

We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests in any city Worldwide.

 

4- What are the benefits of booking online?

  • 5% Discount
  • Real-time online reservations.
  • Quick and easy receipts.
  • Statistics on upcoming and completed trips.
  • Viewing and printing receipts for past trips (ideal for travel and expense reports)
  • Weather Outlook.
  • Traffic Reports.

 

5- If I book for more than one person, can I still book online or do I need multiple logins?

Yes, our system allows us to create admin accounts and thereby give special privileges to those who book for more than one traveler. This way, you do not need multiple logins. You can have one username and one password.

 

6- How do I set myself up as an "admin / delegate"?

To set yourself up as an admin / delegate login to your profile and click on the “My Profile” tab. Click on the tab labeled “Book for Rights”. To make yourself an admin / delegate type your first name, this will search and find your existing profile, click on your name and click save changes. Now you can log out and then log back in to receive your new changes as a delegate.

 

7- Do I need to complete an online profile?

It is not required complete an online profile to book your reservations with Olympus Worldwide, however it does help to streamline the reservation process. Filling out “My Profile” allows us to customize everything to your liking. Your preferences are on file (including your newspaper, pick up location and even your chauffeur), your cell phone number and address, as well as billing information.

 

8- If I made a reservation over the phone, can I change that reservation online?

No, only reservations made online can be changed online.

 

9- If I made a reservation online, can I change it over the phone?

Yes, any reservation made online can be changed either online or over the phone.

 

10- What if I am interested in your services for my personal needs?

We handle the chauffeured transportation needs of both business and private clients. Many of our clients request our services for parties, weddings, bar/bat mitzvahs, confirmations and other special events, as well as trips to and from the airport.

 

11- I am a Travel Agent, how can I make reservations?

Travel agents can make reservations using the following Global Distribution Systems: Apollo, Sabre and Worldspan and online travel booking tools through Concur / Cliqbook Travel, Symphonie, Rearden Commerce, Orbitz, Expedia and GetThere. Ask us about our travel agent commission program.

 

12- What cities does Olympus Worldwide serve?

Olympus Worldwide, with its international network of quality chauffeured transportation partners, serves more than 450 cities throughout the world.

 

13- Do you monitor my flight, and do I have to call you if my flight is delayed?

Olympus Worldwide has a flight tracking system that updates your flight arrival details every three minutes, it provides accurate and complete position and ETA information. If your flight is delayed, canceled or diverted, we will be informed.

 

14- Where do I meet my chauffeur at the airport?

We meet our clients at the designated "meet and greet" area at each airport. Your chauffeur or an on-site greeter will be holding a sign with the client's name or company prominently displayed. For all private airport arrivals we are licensed and insured to pick up on the tarmac.

 

15- What kind of vehicles do you use?

Olympus Worldwide provides late model, meticulously maintained vehicles in all the markets we serve. Our executive sedan fleet in North America is composed of Lincoln Town Cars. In Europe and Asia, Mercedes and other high-quality vehicles are used by our affiliate partners. SUV’s and Hybrids are available in all major markets on request.

 

16- Do you have the capabilities to manage a large group event?

Yes, we handle groups from five to 3,000. We have sedans, buses, stretch limousines, coach buses and corporate and executive vans ready to meet your party. Olympus Worldwide is able to accommodate the transportation needs of any size group.

 

17- Do you have mini, luxury and full size coach buses?

Yes, Olympus Worldwide can provide you with a selection of different buses and coach buses, from 21 passenger to 57 passenger coach buses. Ask one of our representatives for more details.

 

18- Can Olympus Worldwide provide on-site coordinators and meet & greeters?

Olympus Worldwide can provide you with on-site coordinators and meet & greeters for your group. Ask one of our representatives for more details.

 

19- Do your affiliates have the same quality standards?

Our affiliates must mirror our customer service and operations philosophy. We have an extended affiliate network with partners that operate all over the World under a set of standards that meet our and most importantly your expectations. Our dedicated affiliate manager is responsible for screening affiliates and making sure they maintain the highest standards. We conduct regular site visits to ensure this.

 

20- How much General Liability Insurance do you carry per vehicle?

Every vehicle has at least $1,500,000 liability insurance. All vehicles that can carry over 15 passengers have $5,000,000 liability insurance.

 

21- Is service through an affiliate billed through Olympus Worldwide?

Yes, everything is one-stop shopping from reservations to billing. Our technology allows customers to receive billing in a way that is most convenient for them. Receipts can be obtained online or automated via email.

 

22- What forms of payment does Olympus Worldwide accept?

By credit card, once the service has been completed. We accept American Express, MasterCard, Visa and Discover.

 

23- How can I get a receipt?

To print a ride receipt, you will need to login to our Online Receipts. Find your ride by either the confirmation/reservation number, last name, online password or last 4 digits of the credit card the ride was paid with, to print click on the printable version button to get a printer friendly version of the receipt.

 

Please call 1.877.OLYMPUS (659.6787) and one of our Customer Service representatives will be happy to assist you.

 

24- What is Olympus Worldwide’s cancellation policy?

A Cancellation fee equal to the total trip cost including gratuity will be charged for any cancellation that is made less than two hours before the scheduled pick up time in the Atlanta metropolitan area. All out of state pick-ups require four hours notice. International trips and reservations with buses require 24 hours in advance of service pick up time.



WHEREVER YOUR TRAVELS TAKE YOU, WE WILL TAKE CARE OF YOU

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